Pasmay Privacy Policy

Last Updated: [Current Date – June 14, 2025]

Welcome to Pasmay (referred to as “Pasmay,” “we,” “us,” or “our”). Pasmay operates a multi-vendor marketplace connecting local brick-and-mortar retail stores (“Vendors”) with shoppers (“Users” or “you”) in Raipur, Chhattisgarh. Our platform enables Users to discover products online and then visit the physical stores to try, examine, and purchase products directly from Vendors.

This Privacy Policy explains how Pasmay collects, uses, discloses, and protects your personal information when you use our website, mobile application (Progressive Web App – PWA), and services.

By accessing or using Pasmay, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you and our Vendors.

a. Information You Provide Directly:

• Account Information: When you register for an account (as a User or a Vendor), we collect your name, email address, phone number, and password.
• Vendor Information: If you are a Vendor, we collect additional information necessary for managing your store on Pasmay, including business name, address, contact details, product listings (photos, descriptions), and subscription payment information.
• “Order” / Reservation Details: When you place an “order” (which acts as a reservation or confirmed lead for in-store pickup and purchase), we collect details related to the products you’re interested in. Please note: Pasmay does NOT collect or process any payment information from shoppers for product purchases. All payments are made directly to the Vendor’s physical store.
• Communications: When you communicate with us (e.g., customer support, feedback) or with Vendors through the platform, we collect the content of those communications.
• Marketing & Preferences: Information you provide when subscribing to newsletters, participating in surveys, or setting your communication preferences.

b. Information We Collect Automatically:

• Usage Data: We collect information about how you access and use Pasmay, such as your browsing history, the pages you view (especially product pages and Vendor store pages), time spent on pages, search queries, interactions with features (e.g., “Add to Cart” for reservation), and referring URLs. This data helps us understand user behavior for lead generation and improving the platform.
• Device Information: We collect information about the device you use, including IP address, device type, operating system, browser type, and unique device identifiers.
• Location Information: With your consent, we may collect precise or approximate location information (e.g., via GPS or IP address) to enable location-based search functionalities (finding products and stores within a radius). You can control location services through your device settings.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information.

• Cookies: Small data files stored on your device that help us recognize your browser, maintain login sessions, remember preferences, and analyze site traffic.
• PWA Specific: Our Progressive Web App (PWA) may use service workers to enhance performance and provide an app-like experience, which involves caching certain data for faster loading.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Operate and Maintain Pasmay: Providing access to the marketplace, managing user and vendor accounts, displaying product listings, and enabling search functionalities.
• To Facilitate Online Discovery & In-Store Purchase: Connecting Users with Vendors, notifying Vendors of User interest (“orders” / reservations), and streamlining the in-store try-on and purchase process.
• For Lead Generation & Sales Enablement: Capturing User browsing behavior and “order” (reservation) data to generate qualified leads and footfall for our Vendors. This data may be used by Pasmay for direct outreach to Users to understand purchase intent, offer assistance, or gather feedback.
• To Improve and Personalize Your Experience: Understanding User preferences, recommending relevant products and stores, and customizing the platform interface.
• For Analytics & Performance Monitoring: Analyzing usage patterns, tracking website and PWA performance, and identifying areas for improvement.
• For Communication: Sending transactional emails (e.g., account confirmations, reservation notifications), marketing communications (with your consent), and responding to your inquiries.
• For Security & Fraud Prevention: Protecting Pasmay and its Users/Vendors from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: Meeting legal and regulatory requirements.
• For Vendor Services: Providing Vendors with analytics, reporting, and tools to manage their store and engage with Pasmay-generated leads.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• With Vendors:

• When you place an “order” (reservation) for a product, we share your name, contact information (email, phone number), and the details of the product(s) you’re interested in with the relevant Vendor(s) to facilitate your in-store visit and purchase.
• We may also share aggregated or anonymized data about shopper behavior and leads generated by Pasmay with Vendors to demonstrate platform value.

• Service Providers: We engage third-party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include hosting providers, analytics providers, email service providers, and CRM tools (like FluentCRM).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or other purposes.

4. Your Data Protection Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [Your Support Email Address].

5. Security of Your Information

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We implement reasonable physical, technical, and administrative safeguards designed to protect the information we collect.

6. Third-Party Links

Pasmay may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By visiting this page on our website: [Link to your Contact Us page, if applicable]

By email: [Your Support Email Address]

By phone number: [Your Support Phone Number]